Effective date: 24 December 2025
Website: thelapeau.com
Brand: La Peau
Business / Legal entity: La Peau Group
Support email: support@thelapeau.com
Business address:
This Privacy Policy explains how La Peau (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or purchase from our website.
1. What personal data we collect
We may collect the following types of information:
A) Information you provide
- Name, email, phone number
- Billing and shipping address
- Order details (items purchased, order history)
- Messages you send to us (support emails, contact form)
- Account information (username, password-stored securely)
B) Payment information
Payments are processed by third-party payment providers. We do not store full payment card details. We may receive limited payment-related information (e.g., payment status, transaction reference).
C) Information collected automatically
- Device and browser information
- IP address, approximate location (city/country)
- Site usage data (pages viewed, clicks)
- Cookies and similar technologies
2. Why we collect and use your data
We use personal data to:
- Process and deliver your orders
- Communicate with you about orders, shipping, and support
- Provide account functionality
- Improve our website, products, and customer experience
- Prevent fraud and secure the Site
- Send marketing emails only if you opt in (you can unsubscribe anytime)
3. Cookies & analytics
We use cookies to make the Site work properly and to understand how it is used.
Depending on your setup, we may use services like:
- Website analytics (e.g., Google Analytics)
- Advertising/retargeting pixels
4. Who we share your data with
We share personal data only as needed to run the business, such as with:
- Payment processors
- Shipping/courier companies
- Website hosting and security providers
- Email/SMS service providers (if you use them)
- Analytics and advertising providers (if enabled)
We do not sell your personal data.
5. International transfers
If you are outside Malaysia or if our service providers are located in other countries, your data may be processed internationally. We take reasonable steps to protect your data when it is transferred.
6. Data retention
We keep your personal data only as long as necessary for:
- fulfilling orders and providing support,
- legal/accounting requirements,
- resolving disputes and enforcing agreements.
7. Security
We use reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.
8. Your rights & choices
You can:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion (where applicable)
- Opt out of marketing emails (unsubscribe link or email us)
To make a request, contact: about@thelapeau.com
9. Children’s privacy
Our Site is not intended for children under 18. We do not knowingly collect personal data from children.
10. Changes to this Privacy Policy
We may update this policy from time to time. The latest version will be posted with an updated effective date.
11. Contact
If you have questions about this Privacy Policy or your personal data, contact:
support@thelapeau.com